Hi.


You may have seen me around the x10hosting forums. I'm Garrett Royce, aka "garrettroyce". Creating usernames is not my speciality.

My speciality is actually helping users. I've been doing it on and off since 2008. As a volunteer, I can fix most minor issues, but anything major is done by the admin team. I'll try to get their attention if I can't fix it.


 

If you are suspended, it means that you have broken the Terms of Service or the Acceptable Use Policy. While most people haven't purposefully broken the rules, it usually means that they didn't actually read the rules and so broke them on accident. However, not reading the rules doesn't mean you get get off of the hook. Suspensions can be permanant, which means the account will not be unlocked and it is gone forever. Luckily, most suspensions are Inactivity Suspensions, which are allowed to be fixed without any consequence as long as it hasn't been over the suspension time limit. Accounts that are in suspension for several weeks are deleted.

Here's what the suspension page looks like the suspension screen


Most commonly, a suspension is the result of not logging in often enough, or to the right place. The right place is https://x10hosting.com/sso/main. Logging in to FTP, mail, DirectAdmin, the forum, or anything that isn't the x10 SSO page does not count. The login requirement is 30 calendar days. Logging in on the 1st day of every month won't work, in example, because some months have 31 days. Try to set a reminder for yourself. Emails are generally sent when your account is nearing or actually suspended. However, emails are blocked, sent to junk, buried in your inbox, or maybe even the system malfunctioned; they're not reliable. If you have a phone or computer you normally use, try to set a reminder there where it won't get lost.

When your account is suspended for inactivity, you don't need help to unsuspend it. You login to your x10 SSO page and click the unsuspend button. That looks like this. the unsuspend button


If your site is blank, except for a message "Apache is functioning normally," your site was terminated. This message commonly occurs for users that hadn't logged in between the end of 2019 and March 2020. There was some confusion whether or not logins were required while the server was down for maintenance. It turns out that logins were still required (no one ever said they weren't, but there was some confusion) and accounts that were inactive per the Terms of Service were cleaned up. x10 admins made backups of the accounts just to be safe, and restored them until the end of the month. If you see this message still, your account has been inactive for months. Hopefully, the admins have the backups still. You'll have to open a thread in the forum to find out.


Prime Membership and Illuminated hosting were offered way back before 2015. By 2015, these features were dropped and all accounts were converted to regular accounts. Your forum title remains along with access to the prime forum, but it's just a holdover with no effect right now. As such, watch out for the inactivity suspension.


If you use SSL, you need to know your server name. First, login to your SSO at https://x10hosting.com/sso/main. When you click the login to control panel link, you will end up directly connected to your server through DirectAdmin. Look at the URL and your server name appears.
server name in the url
In this image, the server is x12.x10hosting.com. For reference, the :2222 part means connect to port 2222. Usually, you connect to port 80 (non-SSL) or port 443 (SSL) so your browser should show this :2222 because it's unusual. The :80 and :443 work, but are hidden. Try it!

POP3
Server Name: [your domain]
User: [your email address]
Password: [your password]
Security: None (turn off SSL or TLS)
Authentication: Plain
Port: 110

IMAP
Server Name: [your domain]
User: [your email address]
Password: [your password]
Security: None (turn off SSL or TLS)
Authentication: Plain
Port: 143

SMTP
Server Name: [your domain]
User: [your email address]
Password: [your password]
Security: None (turn off SSL or TLS)
Authentication: Plain
Port: 587

POP3 Secure
Server Name: [your server, eg x##.x10hosting.com]
User: [your email address]
Password: [your password]
Security: SSL
Authentication: Plain
Port: 995

IMAP Secure
Server Name: [your server, eg x##.x10hosting.com]
User: [your email address]
Password: [your password]
Security: SSL
Authentication: Plain
Port: 993

SMTP Secure
Server Name: [your server, eg x##.x10hosting.com]
User: [your email address]
Password: [your password]
Security: STARTTLS (not TLS, it's separate)
Authentication: Plain
Port: 587